Customer Service Representative
Description:
Customer Service Representative
Customer Service Representative Job Purpose:
Serves customers by providing product and service information; resolving product and service problems; arranging shipments of parts.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Communicates well via email or telephone calls.
Creative problem solving ideas.
Skills/
Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Microsoft Programs, Quick Books, plus any and all other skills that will help you to be successful.Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative
Customer Service Representative Job Purpose:
Serves customers by providing product and service information; resolving product and service problems; arranging shipments of parts.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Communicates well via email or telephone calls.
Creative problem solving ideas.
Skills/
Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Microsoft Programs, Quick Books, plus any and all other skills that will help you to be successful.Estimated Salary: $20 to $28 per hour based on qualifications.
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