Front Desk Assistant

Job Title:

Front Desk Assistant




Administration Core Area Manager

Front Desk Assistant works towards the general function of the front desk, which includes:

providing exceptional service to the public through interaction with customers in the office and over the phone

working to educate customers about the Principles of Responsible Pet Ownership and CHS through positive interaction with customers

maintaining accurate and up-to-date files on all animals that come through the shelter to promote quick customer service and accurate information for staff

working in coordination with a variety of professions including staff from other areas and animal control officials

being available to assist with off-site special events as needed

performing cash receipting and keeping accurate documentation of

monetary transactions on a daily basis

Essential Skills and

Skills and experiences required to adequately perform this position include:

2+ years of office related experience

ability to provide comprehensive records management

experience performing cash receipting and keeping accurate documentation of monetary transactions

a general knowledge of animal care and animal illnesses

experience providing exceptional public service

Non-Essential Skills and

Skills and experiences desired, but not required, to adequately perform this position include:

5+ years of office related experience

experience working in a high volume veterinary clinic


Front Desk Assistant reports to the Administration Core Area Manager.

No other employees report to Front Desk Assistant.


Depending on experience

Physical Demands:

This position requires that the employee be capable of handling the following physical demands and come in contact with the following environmental work conditions:

be able to lift 50 pounds

be able to sit

and reach for extended periods of time

use fingers to type and operate office equipment

handle pet dander and hair particles in the air

handle various environmental smells surrounding the housing of animals and maintaining their welfare

lift and lead animals from lobby area to kennel

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