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Front Desk Assistant

Job Title:

Front Desk Assistant

Area:

Administration

Supervisor:

Administration Core Area Manager

Position
Summary:
Front Desk Assistant works towards the general function of the front desk, which includes:



providing exceptional service to the public through interaction with customers in the office and over the phone


working to educate customers about the Principles of Responsible Pet Ownership and CHS through positive interaction with customers


maintaining accurate and up-to-date files on all animals that come through the shelter to promote quick customer service and accurate information for staff


working in coordination with a variety of professions including staff from other areas and animal control officials


being available to assist with off-site special events as needed


performing cash receipting and keeping accurate documentation of

monetary transactions on a daily basis

Essential Skills and
Experience:

Skills and experiences required to adequately perform this position include:


2+ years of office related experience


ability to provide comprehensive records management


experience performing cash receipting and keeping accurate documentation of monetary transactions


a general knowledge of animal care and animal illnesses


experience providing exceptional public service

Non-Essential Skills and
Experience:

Skills and experiences desired, but not required, to adequately perform this position include:


5+ years of office related experience


experience working in a high volume veterinary clinic

Authority:

Front Desk Assistant reports to the Administration Core Area Manager.

No other employees report to Front Desk Assistant.

Salary:

Depending on experience

Physical Demands:

This position requires that the employee be capable of handling the following physical demands and come in contact with the following environmental work conditions:


be able to lift 50 pounds


be able to sit

and reach for extended periods of time


use fingers to type and operate office equipment


handle pet dander and hair particles in the air


handle various environmental smells surrounding the housing of animals and maintaining their welfare


lift and lead animals from lobby area to kennel

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