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Email Sales and Service Consultant

Work at Home Email Sales and Service Consultant- Cache Valley Residents, must live in UTAH.
Wayfair.com, the largest online-only retailer of home furnishings and house wares in the United States, is looking for self-motivated Email Sales and Service consultants to work from home. The right candidate will have excellent comprehension, writing and keyboarding skills. He/she will have critical thinking and problem-solving skills, the ability to assess and meet needs, build relationships and have a great attitude.
A work at home candidate must have a dedicated, separate, quiet and distraction free-work space. You must be able to hard-wire your computer into your internet router. Your internet speed must be 5 Mbps or greater. Working from home is not to be viewed as a substitute for dependent care. Wayfair will provide you with all necessary equipment to work at home, which is to be used for work purposes only.
$11/hour plus monthly bonus potential
Shifts: Weekdays 10am-7pm, Weekends 7am-4pm- somewhat flexible
Benefits begin on the first day of employment
Key Job Duties:

Use consultative sales approach to help customers in an inbound sales and service center explore product offerings, make purchase decisions, and resolve issues.
Meet key performance metrics.
Project a professional company image through phone and email interactions.
Recognize, document and alert supervisors of trends in correspondence.
Uphold high customer service standards.
Perform other job-related duties and responsibilities as may be assigned to you by the Company and/or your supervisor or manager i.e. telephone calls to service customers when call demand dictates.

Requirements:


Able to independently manage and drive personal workload.
Strong written communication skills.
Able to type a minimum of 40 WPM.
Passion for helping customers, desire to make Customer Service a career.
Strong desire to be part of a team achieving personal and company financial goals.
Able to solve problems by thinking analytically and creatively.
Familiar with the latest e-commerce trends.
Regular and reliable attendance is an essential function of this position.
Must pass a background check and a drug screen.

About Wayfair:
Wayfair.com, founded in 2002, is the largest online-only retailer of home furnishings and house wares in the United States. Wayfair.com is privately held and has raised over $200 million from leading investors including Spark Capital, Battery Ventures, Great Hill Partners and HarbourVest Partners. The company owns and operates Wayfair, AllModern, and Joss & Main. Wayfair ended 2012 with over $600 million in revenue and currently employs over 1,200 employees in offices located in Boston (HQ), Utah (Customer Care & Distribution), Kentucky (Distribution), the U.K, Germany, Ireland and Australia. Wayfair.com is #16 on the Forbes list of America's Most Promising Companies, has previously been named Private Company of the Year by Mass Technology Leadership Council, and selected by Glassdoor.com as a Top Company To Work For and Top Company For Well Balanced Life. It's a great time to join and help build the next great ecommerce company!
Come join us at
http://www.wayfair.com/careers

Wayfair.com is an Equal Employment Opportunity (EEO) employer.
Wayfair.com does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair.com will not be responsible or liable for any fees or costs associated with such unsolicited submissions.

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